Support

Contact

Email [email protected] for support. Joys & Woes is independently developed by Vladislav Morgun.

When reporting a problem, please include:

• the app version shown at the bottom of Settings;
• your iPhone model and iOS version;
• the steps that led to the problem and what you expected to happen;
• a screenshot, if it is useful and does not reveal private journal content.

Please do not send journal entries, exports or other sensitive personal information unless it is strictly necessary and you are comfortable doing so.

Requirements

The current app is made for iPhone in portrait orientation and requires iOS 18 or later.

Frequently asked questions

Where is my journal stored?

Journal entries and attachments are stored locally on this iPhone first. When iCloud is available, the app also synchronizes them through the private iCloud database belonging to your Apple Account. The developer does not operate a journal server and cannot read your private iCloud data.

How do I back up or move my data?

On another supported iPhone signed in to the same Apple Account, install the app and allow private iCloud synchronization to finish. For a separate copy you control, use the JSON and media export options in Settings and save the files to a trusted destination. Exported files are not automatically imported back into the app.

Can a burned woe be restored?

No. Burning is deliberately irreversible: it permanently removes the woe and its attachments from the app. Export anything you want to keep before burning it.

Why is dictation or audio recording not working?

Open iOS Settings and check microphone and speech-recognition access for Joys & Woes. Dictation uses on-device speech recognition. Recording an audio attachment also requires microphone access.

Why can’t I add a photo or use the camera?

Check photo or camera access in iOS Settings. The photo picker shares only the items you select. Camera access is needed only when you take a new image or video from the app.

Why am I not receiving reminders?

Check that reminders are enabled in the app and notifications are allowed in iOS Settings. Reminders are scheduled locally and do not include journal text.

How does App Lock work?

When App Lock is enabled, iOS uses Face ID or the device passcode to authenticate you. Joys & Woes does not receive or store Face ID data.

How do I delete my data?

Delete individual entries inside the app; burning permanently deletes a woe. When iCloud is available, deletions synchronize to your other devices. Removing the app deletes local data from that iPhone, but synchronized data may remain in your private iCloud database and return after reinstallation. Exported copies must be deleted separately.

Privacy

For details about local storage, permissions, exports and deletion, read the Joys & Woes Privacy Policy.